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Appeals
As well as a fair, thorough and knowledgeable adjudication service, we hope to offer a satisfactory service to all users, ๐ธ both consumers and operators.
If you believe that an IBAS adjudication is factually incorrect or has failed to take into account ๐ธ key information which has the potential to alter the Adjudication Panelโs decision, please click here for details of our appeals ๐ธ procedure.
Complaints About Our Service
The Independent Betting Adjudication Service (IBAS) aims to provide informed and impartial adjudications on disputes that arise ๐ธ between licensed gambling operators and their customers. Our primary aim is to provide a high quality dispute resolution service which ๐ธ meets the needs of our users but we set out to behave professionally, with respect and integrity throughout the process. ๐ธ Similarly we expect those who use the service to treat our employees politely and respectfully too.
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